Chief Administrative Officer II

Company: Kaiser Permanente
Location: Union City
Posted on: April 1, 2025

Job Description:

Job Summary:This job classification is reserved for Chief Administrative Officers who oversee ambulatory clinical services as well as some hospital-based services like ER, Radiology, and Lab for a medical center/hospital service area with a membership count of 200,000 or greater.The Chief Administrative Officer (CAO) II is the highest level operational and administrative senior leader in the Greater Southern Alameda service area for The Permanente Medical Group (TPMG). This service area includes four medical office buildings in San Leandro, Union City, Fremont, and Hayward along with inpatient and outpatient ancillary services. The position is a regional TPMG leader who oversees the service area. In partnership with the Physician-in-Chiefs (PICs), the role is responsible for aligning the regional TPMG vision with local operations to advance the practice of medicine and improve the lives of patients by creating an environment where physicians and the teams they lead can do their best work.In partnership with the PICs, this role leads the development and direction of the culture; clinical, business, and market strategies; as well as oversees the day-to-day operations for both outpatient and select inpatient settings. This role along with the administrative leadership team provides strategic and operational support, consultation, and guidance to medical center physicians.Along with the PICs and the Kaiser Foundation Hospital (KFH) senior area leader, this role will develop and lead the service area strategy (service area portfolio; people development; and capital planning) to differentiate and position the local service area for future trends, while aligning with regional and KP-wide strategy and plans.Executive oversight includes quality; care experience; access; fiscal/capital planning; HR/people strategy; labor relations; innovation; performance improvement; analysis and integration of market trends; and community engagement.Essential Responsibilities:

• In partnership with PICs and leadership team, develops and champions a member-centered culture of service and quality excellence. Creates high-quality patient care experiences.
• Incorporates the voice of the customer to understand what members value and aligns systems and processes accordingly. Demonstrates a passionate commitment to serving members, patients, families, and the community.
• Champions change and innovation. Encourages diverse and creative thinking, and pursues new strategies, processes, technology, or tactics, to improve quality, service, operational excellence, and physician and employee engagement and wellness.
• Encourages identification and spread of regional and program-wide best practices to promote consistency and excellence.
• In collaboration with the PICs, develops goals and strategic growth objectives to accomplish TPMG and the local service area's vision. Sets short- and long-term goals and objectives to support the strategy.
• As a member of the regional operational leadership team, contributes to the development and implementation of regional strategies to leverage the full potential of TPMG people, strategy, and practices.
• Builds productive and respectful relationships across the medical group and Kaiser Permanente, with labor unions and the community to integrate and advance the regional and service area strategies and operational goals.
• Leads labor strategy at the local level. Models partnerships and relationship-building for others in the service area. Operationalizes bargaining unit contract language aligned with service area goals and objectives.
• With PICs, establishes and leads individual and team engagement. Partners with service area leadership team and Human Resources to implement integrated people strategies to onboard, develop, retain, and celebrate employees.
• Creates career development systems and processes to support career paths, professional satisfaction, and development for all team members.
• Anticipates and identifies critical talent gaps, and proactively builds development opportunities in those areas.
• Promotes an environment of equity, diversity, and inclusion for all employees and members.
• Creates and delivers an effective communication culture, strategy, and framework to energize, motivate, and coach people to achieve performance excellence.
• Consistently communicates vision, strategy, and performance to internal and external audiences.
• Fosters a communication culture of listening, curiosity, and learning. Encourages an open expression of diverse ideas and opinions.
• Provides broad oversight of administration and compliance of policies and regulations. Identifies needs and champions to develop new regulations and laws. Maintains open dialogue and cooperation with both public and private regulatory organizations.
• Directs and exerts influence and utilizes flexible approaches with multiple stakeholders to drive for results; holds self and others accountable for executing TPMG and service area priorities.
• Leverages data to make informed decisions. Conducts both in-depth and high-level analysis of data to provide insight; to engage others' ideas and opinions; and to make informed decisions.
• Oversight for complex operational budgets potentially including capital planning, additions of new service lines, and day-to-day accountabilities, staffing, and clinical nuances. Analyzes resources, costs, and forecasts and incorporates them into medical center business plans.
• Along with the service area leadership team, shares accountability for all performance of the service area. Accountable for the success of the service area measured by Pulse; Work Unit Index, and People Engagement Index, and through other methods and tools.Basic Qualifications:Experience
  • Minimum ten (10) years of general health care operational management experience in a complex, multi-faceted health care setting required.
  • Minimum three (3) years of experience in working with a large physician group practice managing through influence and collaboration.Education
    • Masters degree in healthcare, hospital, business or public administration, or related field from an accredited college or university required OR six (6) years of experience in a directly related field.
    • High School Diploma or General Education Development (GED) required.License, Certification, Registration
      • N/AAdditional Requirements:
        • Extensive collaboration and partnership experience with physician leadership; demonstrated success in creating a collaborative environment and setting expectations for partnering between physician and administrative leaders at every level.
        • Experienced leader with strategic, creative approach to performance improvement by engaging all team members in measurably improving care for our patients.
        • Business savvy. Possesses a strong business acumen with a focus on providing member-focused, coordinated care by optimizing resources and systems that support physicians and staff. Knowledgeable on how to plan, develop, implement, analyze, and assess fiscal management processes and systems for budgeting, capital planning, and forecasting.
        • Subject matter expert on national healthcare industry trends and opportunities, anticipates changes, and their implications on the region and medical center. Brings diverse views and business perspectives to bear on local care delivery.
        • A growth mindset displayed through humility and curiosity. Demonstrated ability to drive for continuous learning and improvement for the service area, the team, and self. An executive-level strategic communication style. Experienced with strategic narrative, telling the story. Able to communicate broadly to employees, and in one-on-one relationship building.
        • Demonstrated success in leading and implementing complex and innovative initiatives, programs, and practices in the areas of strategic planning, fiscal management, quality improvement, compliance, and people strategy.
        • Demonstrated success in developing and implementing innovative programs and practices.
        • Significant knowledge of applicable federal and state laws and government regulations related to the health care industry and their impact on the organization.
        • Understanding of organizational behavior/human dynamics - employee motivation; work styles; organizational structure; and leadership development. Demonstrated success leading through influence.
        • Knowledge and understanding of professional and ethical codes of conduct.Preferred Qualifications:
          • Three (3) years of experience leading & managing in a complex union/management environment.
          • Must be able to lead and thrive in a matrix organizational structure.
          • Knowledge and understanding of marketing strategy and competitive decision-making.
          • Ambulatory care management and clinical operations experience, particularly as a Regional Administrative Officer or equivalent.#Leadership
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Keywords: Kaiser Permanente, Union City , Chief Administrative Officer II, Administration, Clerical , Union City, California