Collections
Location: Hayward
Posted on: October 24, 2024
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Job Description:
SUMMARY OF POSITION:
Receives incoming and places outgoing phone calls to/from
customers, alarm dealers and monitoring stations on delinquent
accounts. Completes system documentation and paperwork on each
account as necessary...
RESPONSIBILITIES
?Respond to inquiries via phone or correspondence from customers or
dealers in a call center environment
?Provides quality service, prompt response and follow up to each
customer inquiry or dispute
?Make outbound collection calls on customers greater than 14 days
past due
?Arrange for customers to pay by phone with credit card or check;
initiate set up of account on Electronic Funds Transfer
?Accurately document all interactions with customers in customer
databases
?Work within a team environment to provide continuous follow up
with customers and dealers
?Utilize good time management skills to balance call volume and
related follow ups
?Meet or exceed monthly expectations
?Maintain a regular and punctual attendance
QUALIFICATIONS REQUIRED
?Working knowledge of the Fair Debt Collection Practices Act
including state and federal laws concerning collection
activities
?Call Center experience
?Decision making and problem solving ability
?Excellent verbal and written communication skills
?Ability to Multi task
?Excellent time management skills
?Strong computer skills (Microsoft Word, Excel and Outlook)
?Typing skills (40wpm)
?Professionalism
?Ability to work in a team environment
?Strong organizational skills
?High School Diploma
QUALIFICATIONS PREFERRED
?College Degree
?Experience with Lawson
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Union City , Collections, Accounting, Auditing , Hayward, California
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