Sr. Customer Quality Engineer

Company: Micron Memory Malaysia Sdn Bhd
Location: San Jose
Posted on: November 8, 2024

Job Description:

Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Micron is committed to providing top-notch memory and storage solutions. As a Sr. Customer Quality Engineer, you'll ensure flawless quality and reliability for our customers. You'll be the internal voice of the customer, collaborating with cross-functional teams to build strong relationships and deliver premier quality experiences.Responsibilities

• Track and coordinate customer metrics, coordinating overall quality management for Solid State Drives (SSD) including LRR/VLRR, DOA, Warranty, and quality issue handling at customer sites.
• Apply your background in electrical and electronics engineering to ensure customer product quality and reliability meet Micron's exceptionally high standards.
• Collaborate closely with customers and their Supplier Quality Engineering (SQE) teams to address and resolve quality and reliability issues.
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
• Assess customer needs and drive the implementation of the best technical standards internally to compete in the market.
• Communicate customer issues to internal engineering and manufacturing teams to maintain alignment on quality and reliability.
• Prepare weekly quality data and participate in weekly quality review meetings with customers. Represent Micron as the primary quality representative at quarterly business reviews.Minimum Qualifications
  • Proven functional knowledge of the various components of SSDs (Memory, Firmware, System, ASIC, DRAM) to correlate failures in the customer ecosystem to the SSD.
  • In-depth knowledge of semiconductor fabrication processes and backend assembly operations to ensure quality gates are strictly implemented and the highest quality products are shipped to customers.
  • Outstanding presentation skills to effectively convey quality status both internally to executive management and externally to customers.By joining Micron as a Sr. Customer Quality Engineer, you will have the opportunity to work with a dedicated team striving for excellence in quality and driving innovation!
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Keywords: Micron Memory Malaysia Sdn Bhd, Union City , Sr. Customer Quality Engineer, Engineering , San Jose, California