Product Support Specialist

Company: VirtualVocations
Location: Modesto
Posted on: October 26, 2024

Job Description:

A company is looking for a Product Support Specialist to provide support for CIS SecureSuite products.

Key Responsibilities

Handle Tier 1 and Tier 2 support issues for CIS SecureSuite Member products
Troubleshoot hardware, software, and technology issues, and replicate customer issues
Develop and document FAQs and technical guides for CIS products

Required Qualifications

Associate's degree in Information Technology, Information Security, Cybersecurity, or related field
2+ years of related work experience
2+ years of experience with Microsoft Windows and UNIX servers
Experience with installing and configuring UNIX and Windows OS in VMWare and cloud platforms
Must be authorized to work in the United States

Keywords: VirtualVocations, Union City , Product Support Specialist, Other , Modesto, California

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