Complex Customer Care Representative - Concord, CA
Company: Optum
Location: Concord
Posted on: October 30, 2024
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. This position is full time (40
hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 8:00 am --- 4:30 pm PST. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 5003 COMMERCIAL CIRCLE CONCORD, CA We
offer 2 weeks of training. The hours during training will be 8:00
am to 4:30 pm PST, Monday - Friday Primary Responsibilities:
Answers questions after patient billing is completed Talk to
patients and explains billing questions Understands how the billing
process takes place Takes insurance and applies in system and
bills. Add/delete insurance on patient---s files. Set up payment
plans and take payments. You---ll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications: High School Diploma / GED Must be 18
years of age or older 1 years of healthcare customer service
experience 1 years of healthcare billing and/or collections
experience Experience with EPIC Ability to work Monday --- Friday,
8:00 AM - 4:30 PM PST our office is located at 5003 COMMERCIAL
CIRCLE CONCORD, CA Preferred Qualifications: Experience with NICE
Hospital customer service experience Physician customer service
group experience. Experience with health plan terminology
California, Residents Only: The hourly range for this is $16.54 -
$32.55 per hour. Pay is based on several factors including but not
limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you---ll find a far-reaching choice of benefits
and incentives. At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone---of every race, gender,
sexuality, age, location, and income---deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups,
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
--- an enterprise priority reflected in our mission. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is
a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. RPO RED s-p-m1 By applying, you
consent to your information being transmitted by Monster to the
Employer, as data controller, through the Employer---s data
processor SonicJobs. See United Healthcare Privacy Policy at
https://www.unitedhealthgroup.com/privacy.html and SonicJobs
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Keywords: Optum, Union City , Complex Customer Care Representative - Concord, CA, Other , Concord, California
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